Behavioral Healthcare AI Agents

AI agents purpose-built for behavioral healthcare.

Vybz Health builds specialized AI agents for behavioral health practices, clinics, and integrated care teams. Each agent is trained on the language of mental healthcare, has its own role and personality, and always works with a clinician in the loop — from behavioral health AI appointment scheduling and a patient intake system to appointment reminders and billing follow-up.

Front Office

Intake

Appointment Check-in

Companion

Intervention

01

24 × 7 reception

Front Office Agent

Personality: Professional, composed, helpful

Your always-available receptionist. Picks up every call, books every visit, and keeps your front desk running while you're with clients.

A new client calls at 9pm.

The agent answers, explains your services, finds an open slot, books the visit, and sends a confirmation. You see it on your calendar in the morning.

Someone needs to reschedule.

The agent looks up the booking, offers nearby openings, and updates the calendar. No phone tag, no missed messages.

An urgent call comes in.

The agent recognises the urgency and routes the call straight to your team using the rules you defined.

Capabilities

08

  • 01

    Voice-first booking and rescheduling

  • 02

    Insurance eligibility checks in real time

  • 03

    After-hours coverage with smart escalation

  • 04

    Multi-language support

  • 05

    Booking rules that respect your hours

  • 06

    Confirmation and reminder calls

  • 07

    Waitlist management

  • 08

    Caller intent detection and routing

Learn more
02

Before the first session

Intake Agent

Personality: Patient, thorough, reassuring

Walks every new client through intake at their own pace — paperwork, history, insurance, and consents — then coordinates the first session so the clinician walks in with a complete chart and a client who already feels heard.

A new client books their first visit.

The agent greets them warmly, walks them through consents and history, and captures presenting concerns in plain language — no clinical jargon, no anxiety.

Insurance and benefits need verification.

The agent collects coverage details, runs a real-time eligibility check, and explains copays, deductibles, and prior-auth needs to the client before the first session — so no one is surprised at check-in.

The clinician needs specific intake details.

The agent asks every clinician-defined question — trauma history, medications, family context, treatment goals — and structures the answers into the chart exactly the way the clinician wants to see them.

It's time to coordinate the first session.

Once intake is complete, the agent hands off to the Front Desk Agent (or works alone) to confirm the appointment time, deliver the telehealth link, and surface anything the clinician should review before the session begins.

Capabilities

11

  • 01

    Conversational intake in plain language

  • 02

    PHQ-9, GAD-7, and other validated screeners administered conversationally

  • 03

    Insurance eligibility verification in real time

  • 04

    Consent capture and document signing

  • 05

    Clinician-defined custom intake questions

  • 06

    Multi-language onboarding (English, Spanish, and 10+ more)

  • 07

    Saves progress and resumes whenever the client returns

  • 08

    Auto-switches between text, call, and chat based on client preference

  • 09

    Coordinates the first session with the Front Desk Agent

  • 10

    Hands off a complete chart to the clinician before the visit

  • 11

    Flags anything clinically urgent for human review

03

Before every visit

Appointment Check-in Agent

Personality: Friendly, proactive, gently persistent

Reaches out before each scheduled appointment to confirm clients are good to go. Reduces no-shows, helps clients reschedule when life gets in the way, and keeps your calendar full without manual chasing.

The day before an appointment.

The agent reaches out with a warm reminder, confirms the client is still coming, and answers any quick questions about location, telehealth link, or paperwork.

A client says they can't make it.

The agent immediately offers nearby openings, reschedules on the spot, and frees the original slot back into your calendar before it goes to waste.

Someone goes quiet.

The agent follows up with a gentle nudge across channels, so a missed text doesn't turn into a missed appointment.

Capabilities

08

  • 01

    Pre-appointment confirmations across SMS, voice, and email

  • 02

    One-tap rescheduling when plans change

  • 03

    Automatic backfill of cancelled slots

  • 04

    Smart cadence so reminders don't feel like spam

  • 05

    Captures pre-visit forms and copays

  • 06

    Surfaces at-risk appointments before they ghost

  • 07

    Multi-language reminders

  • 08

    Telehealth link delivery and device checks

04

Between sessions

Companion Agent

Personality: Warm, attentive, observant

Stays in touch with your clients between visits, so you walk into every session already knowing what changed.

Three days before a session.

The agent reaches out with a warm, structured check-in around sleep, mood, and life events. Nothing clinical, just a real conversation.

A client's sleep drops sharply.

The agent notices the change from connected device data, reaches out earlier, and flags it in your pre-session report.

You open the chart on session day.

A short, structured summary is already there. You know where to start before the client sits down.

Capabilities

08

  • 01

    Empathic between-session conversations

  • 02

    Detects shifts in sleep, mood, and routine

  • 03

    Pre-session summaries written for clinicians

  • 04

    Triggered by treatment plan or device data

  • 05

    Adjusts cadence to each client's comfort

  • 06

    Surfaces life events before they escalate

  • 07

    Tracks adherence to between-session homework

  • 08

    Flags concerns that need a clinician's eyes

05

In moments that matter

Intervention Agent

Personality: Calm, decisive, grounded

Embedded into your treatment plans for the moments your clients need someone fast. Grounding, safety planning, and escalation by the protocols you define.

A client opens the app in distress.

The agent engages immediately with grounding techniques and a safety check, holding space until the moment is steady.

Risk crosses the threshold you set.

The agent escalates straight to the right human, you, an on-call clinician, or emergency services, following your protocol.

The episode ends.

A clear, structured handover lands in your inbox so the next session starts informed, not from scratch.

Capabilities

08

  • 01

    Crisis-response conversations grounded in your protocols

  • 02

    Real-time risk assessment and escalation

  • 03

    Grounding and safety planning in the moment

  • 04

    Direct handoff to clinicians or emergency services

  • 05

    Clear, structured handover after every episode

  • 06

    Configurable thresholds per client and condition

  • 07

    Always-on availability across channels

  • 08

    Audit trail for every interaction

How they work

Designed for clinical care, not consumer chat.

Clinician in the loop

Every agent operates under protocols you define. Nothing reaches a chart, a claim, or a client without your review where it matters.

Behavioral-health native

Trained on the language of behavioral healthcare, from PHQ-9 scoring to safety planning to RTM coding. Not a generic medical or consumer model.

HIPAA-ready

End-to-end encryption, BAAs, audit logs, and access controls built in from day one. Designed for regulated care.

Try it live

Hear one of our agents on the phone.

Talk to our Front Office Agent yourself. Tell us a bit about you, then call the demo number to ask about the practice, schedule a visit, or get to know the team.

Try the Front Office Agent