A returning client
What it feels like when the agent remembers.
A client comes back to your practice three months in. Across every touchpoint, the AI agent already knows who she is — and what matters to her right now.
Tuesday, 8:47 PM
Maya calls the practice number to book her third session.
Knows she prefers evenings. Asks about Thursday at 7pm.
AI front office receptionist →Thursday, 6:53 PM
Seven minutes before the session, a check-in text goes out.
References her last intake answer: "any change in sleep this week?"
AI appointment check-in agent →Saturday morning
She messages between sessions about a rough night.
Recalls a coping strategy her clinician set in session 4.
Between-session companion agent →